How To Fix /SRMSMC/DNB_INTF012 - Call to secure storage is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/DNB_INTF -

• Message number: 012

• Message text: Call to secure storage is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/DNB_INTF012 - Call to secure storage is not allowed ?

  The SAP error message /SRMSMC/DNB_INTF012 Call to secure storage is not allowed typically occurs in the context of SAP Supplier Relationship Management (SRM) or when dealing with secure storage functionalities in SAP systems. This error indicates that there is an issue with accessing secure storage, which is often used for storing sensitive information like passwords or keys.
  Cause:
  
  Authorization Issues: The user or the system may not have the necessary authorizations to access secure storage.
  Configuration Problems: There may be misconfigurations in the secure storage settings or the relevant services.
  System Settings: The system may not be properly set up to allow calls to secure storage, possibly due to missing parameters or incorrect settings in the profile.
  Transport Issues: If the system has recently undergone a transport, the secure storage settings may not have been transported correctly.
  
  Solution:
  
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to access secure storage. This can be done by checking the roles and authorizations assigned to the user.
  Review Configuration: Verify the configuration settings for secure storage in the SAP system. This includes checking the relevant parameters in transaction codes like RZ10 (for instance profile settings) and RZ11 (for instance parameters).
  Check Secure Storage Settings: Use transaction STRG to check the secure storage settings and ensure that they are correctly configured.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Transport Management: If the issue arose after a transport, ensure that all necessary objects related to secure storage were included in the transport request.
  Consult Documentation: Refer to SAP Notes or documentation related to secure storage for any specific configurations or known issues.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the /SRMSMC/DNB_INTF012 Call to secure storage is not allowed error in your SAP system.