How To Fix /SRMSMC/EVAL_EV_TRIG001 - Appraiser e-mail address &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EVAL_EV_TRIG -

• Message number: 001

• Message text: Appraiser e-mail address &1 is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EVAL_EV_TRIG001 - Appraiser e-mail address &1 is not unique ?

  The SAP error message /SRMSMC/EVAL_EV_TRIG001 indicates that there is an issue with the uniqueness of the appraiser's email address in the system. This error typically arises in the context of performance management or evaluation processes within SAP, particularly when the system is trying to trigger an evaluation or performance review and encounters multiple entries for the same appraiser email address.
  Cause:
  
  
  Duplicate Email Addresses: The primary cause of this error is that there are multiple users in the system with the same email address assigned to them. This can happen if:
  
  Users were created with the same email address.
  Email addresses were not updated correctly when users were modified.
  Data import processes led to duplicates.
  
  
  
  Configuration Issues: There may be configuration settings in the evaluation process that expect unique identifiers for appraisers, and the presence of duplicates violates this requirement.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Email Addresses:
  
  Use transaction codes like SE16 or SE11 to access the relevant tables (e.g., USERS, PA0105, or any custom tables related to appraisers) and run a query to find duplicate email addresses.
  You can also use SQL queries to find duplicates if you have access to the database.
  
  
  
  Update User Records:
  
  Once you identify the duplicates, update the user records to ensure that each appraiser has a unique email address. This may involve:
  
  Changing the email address of one or more users.
  Merging user accounts if appropriate.
  
  
  
  
  
  Check Configuration:
  
  Review the configuration settings for the evaluation process to ensure that it is set up to handle appraisers correctly. This may involve checking the settings in the relevant customizing transactions.
  
  
  
  Test the Changes:
  
  After making the necessary updates, test the evaluation process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult SAP documentation or support for further guidance, as there may be specific notes or patches related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code or related keywords in the SAP Support Portal.
  User Management: Ensure that user management practices are in place to prevent the creation of duplicate email addresses in the future.
  Performance Management Configuration: Familiarize yourself with the configuration settings for performance management in SAP, as this can help prevent similar issues.
  
  By following these steps, you should be able to resolve the error and ensure that the appraiser email addresses are unique within the system.