How To Fix /SRMSMC/CONTACT039 - The same fax number already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 039

• Message text: The same fax number already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT039 - The same fax number already exists ?

  The SAP error message /SRMSMC/CONTACT039 indicates that there is an attempt to create or update a contact with a fax number that already exists in the system. This error typically arises in the context of the Supplier Relationship Management (SRM) module when managing contact information for suppliers or vendors.
  Cause:
  
  Duplicate Fax Number: The primary cause of this error is that the fax number you are trying to enter is already associated with another contact in the system. SAP enforces uniqueness for certain fields, including fax numbers, to prevent data inconsistencies.
  Data Entry Error: There may be a typographical error in the fax number being entered, leading to a perceived duplicate.
  System Configuration: The system may be configured to enforce strict validation rules that prevent duplicate entries for certain fields.
  
  Solution:
  
  Check Existing Contacts: Before adding a new contact or updating an existing one, check the existing contacts in the system to see if the fax number is already in use. You can do this by searching for the contact using the fax number.
  Modify Existing Contact: If the fax number is already associated with another contact, consider modifying that existing contact instead of creating a new one.
  Use a Different Fax Number: If you need to create a new contact, use a different fax number that is not already in use.
  Data Validation: Ensure that the fax number you are entering is correct and does not contain any typographical errors.
  Consult Documentation: Review the SAP documentation or help files related to contact management in SRM for any specific guidelines or rules regarding fax number entries.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that you have the necessary permissions to create or modify contacts in the system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Management Best Practices: Familiarize yourself with best practices for managing contacts in SAP SRM to avoid similar issues in the future.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.