How To Fix /SRMSMC/CONTACT037 - The same email address already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 037

• Message text: The same email address already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT037 - The same email address already exists ?

  The SAP error message /SRMSMC/CONTACT037 indicates that there is an attempt to create or update a contact in the SAP system, but the email address being used already exists in the system. This is a common validation error that prevents duplicate entries for email addresses, which are typically expected to be unique identifiers for contacts.
  Cause:
  
  Duplicate Email Address: The primary cause of this error is that the email address you are trying to enter already exists in the system for another contact.
  Data Entry Error: There may be a typographical error or formatting issue that makes it seem like a new email address, but it is actually a duplicate.
  System Configuration: The system may be configured to enforce unique constraints on email addresses for contacts.
  
  Solution:
  
  
  Check Existing Contacts: Before creating or updating a contact, check the existing contacts in the system to see if the email address is already in use. You can do this by searching for the email address in the contact management area of the SAP system.
  
  
  Use a Different Email Address: If the email address is already in use, consider using a different email address for the new contact or updating the existing contact if that is appropriate.
  
  
  Update Existing Contact: If you intended to update the existing contact, retrieve the contact details and make the necessary changes instead of trying to create a new entry.
  
  
  Data Validation: Ensure that the email address is correctly formatted and does not contain any unnecessary spaces or characters that might cause it to be misinterpreted as a different address.
  
  
  Consult Documentation: If you are unsure about the process, refer to the SAP documentation or user guides related to contact management for further instructions.
  
  
  Contact Support: If the issue persists and you believe it is a system error, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that you have the necessary permissions to create or update contacts in the system.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to resolve the error and successfully manage your contacts in the SAP system.