How To Fix /SRMSMC/CONTACT020 - Incomplete fax number: enter a country and fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 020

• Message text: Incomplete fax number: enter a country and fax number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT020 - Incomplete fax number: enter a country and fax number ?

  The SAP error message /SRMSMC/CONTACT020 indicates that there is an issue with the fax number entered in the system. Specifically, it states that the fax number is incomplete and requires both a country code and a valid fax number.
  Cause:
  The error typically occurs when:
  
  The fax number field is not filled out correctly.
  The country code is missing or not specified.
  The fax number itself is incomplete or incorrectly formatted.
  
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check the Fax Number Entry:
  
  Ensure that the fax number is entered in the correct format. It should include the country code followed by the actual fax number.
  For example, if the country code is for the United States, it should look something like [phone].
  
  
  
  Enter the Country Code:
  
  Make sure that a valid country code is included. This is usually a two or three-digit code that represents the country where the fax is being sent.
  You can find a list of country codes online or refer to your organization's standards.
  
  
  
  Validate the Format:
  
  Ensure that there are no extra spaces, special characters, or invalid digits in the fax number.
  The format should be consistent with international dialing standards.
  
  
  
  Save Changes:
  
  After making the necessary corrections, save the changes and try to resend the fax or perform the action that triggered the error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific updates or patches related to this error message. Sometimes, there may be known issues or fixes provided by SAP.
  Documentation: Refer to the SAP documentation for the specific module you are working with (e.g., SRM, CRM) for guidelines on entering contact information.
  User Training: Ensure that users are trained on how to correctly enter fax numbers and understand the importance of including country codes.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or check the SAP Community for additional insights.