How To Fix SRMF072 - Called service provider: Errors in connection parameters

SAP Error Message - Details

• Message type: E = Error

• Message class: SRMF - SRM Framework

• Message number: 072

• Message text: Called service provider: Errors in connection parameters

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRMF072 - Called service provider: Errors in connection parameters ?

  The SAP error message SRMF072 indicates that there are issues with the connection parameters when trying to call a service provider. This error typically arises in scenarios involving SAP's Service Management or when integrating with external systems.
  Causes:
  
  Incorrect Connection Parameters: The parameters used to establish the connection (like URL, port, user credentials) may be incorrect or improperly formatted.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the service provider.
  Service Provider Configuration: The service provider may not be configured correctly or may be down.
  Authorization Issues: The user credentials provided may not have the necessary permissions to access the service.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the service provider.
  
  Solutions:
  
  
  Verify Connection Parameters:
  
  Check the connection settings in the SAP system (transaction codes like SM59 for RFC connections).
  Ensure that the URL, port, and other parameters are correct.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the service provider.
  Ensure that there are no network issues or outages.
  
  
  
  Check Service Provider Status:
  
  Verify that the service provider is up and running.
  Check logs on the service provider side for any errors or issues.
  
  
  
  Review User Credentials:
  
  Ensure that the user credentials being used are correct and have the necessary permissions.
  If applicable, check if the user account is locked or expired.
  
  
  
  Firewall and Security Settings:
  
  Review firewall rules to ensure that the necessary ports are open for communication.
  Check any security settings that might be blocking the connection.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or the service provider's documentation for specific configuration requirements.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SM59: For managing RFC connections.
  SICF: For managing HTTP services.
  
  
  Logs: Check the application logs (SLG1) for more detailed error messages that might provide additional context.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or consult with a technical expert familiar with your specific SAP environment and the service provider in question.