How To Fix /SRMERP/CH_INBOX_SC002 - Shopping cart item &1 has been approved

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/CH_INBOX_SC -

• Message number: 002

• Message text: Shopping cart item &1 has been approved

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/CH_INBOX_SC002 - Shopping cart item &1 has been approved ?

  The SAP error message /SRMERP/CH_INBOX_SC002 indicates that a shopping cart item has already been approved. This message typically arises in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with shopping carts and approval workflows.
  Cause:
  The error occurs when a user attempts to perform an action on a shopping cart item that has already been approved. This could happen in various scenarios, such as:
  
  Duplicate Action: The user is trying to approve or modify an item that has already been processed.
  Workflow Issues: There may be issues in the workflow configuration that allow for actions to be attempted on already approved items.
  User Confusion: Users may not be aware that the item has already been approved, leading to attempts to re-approve or change it.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Approval Status: Verify the approval status of the shopping cart item. You can do this by navigating to the shopping cart in the SRM system and checking its current status.
  
  
  Review Workflow Logs: If you have access, check the workflow logs to see the history of actions taken on the shopping cart. This can help identify if the item was approved by another user or through an automated process.
  
  
  Avoid Duplicate Actions: Ensure that users are aware of the approval status of items before attempting to take further actions. Training or communication may be necessary to prevent confusion.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling shopping cart approvals to ensure compliance with established processes.
  
  
  Contact Support: If the issue persists and you believe it is a system error, contact your SAP support team or system administrator for further assistance. They may need to investigate the workflow configuration or system settings.
  
  
  Related Information:
  
  SAP SRM Documentation: Review the official SAP documentation for SRM to understand the shopping cart and approval processes better.
  User Training: Consider providing training sessions for users on how to manage shopping carts and understand approval workflows.
  System Configuration: If you have access to system configuration, review the settings related to shopping cart approvals to ensure they align with your organization's processes.
  
  By following these steps, you should be able to address the error message and ensure smoother operations within the SAP SRM environment.