How To Fix /SRMERP/CH_INBOX_SC004 - Action failed because of internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/CH_INBOX_SC -

• Message number: 004

• Message text: Action failed because of internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/CH_INBOX_SC004 - Action failed because of internal error ?

  The SAP error message /SRMERP/CH_INBOX_SC004 Action failed because of internal error typically indicates that there is an issue within the SAP system that is preventing a specific action from being completed. This error can arise from various underlying causes, including configuration issues, data inconsistencies, or problems with the underlying application logic.
  Possible Causes:
  
  Configuration Issues: There may be incorrect or incomplete configuration settings in the SAP system that are causing the action to fail.
  Data Inconsistencies: The data being processed may have inconsistencies or errors that prevent the action from being executed.
  Authorization Issues: The user may not have the necessary permissions to perform the action.
  System Bugs: There could be a bug in the SAP application or a specific transaction that is causing the internal error.
  Performance Issues: If the system is under heavy load, it may lead to timeouts or other performance-related errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to the action you are trying to perform. Ensure that all necessary settings are correctly configured.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or errors. This may involve checking for missing or incorrect entries.
  User Authorization: Verify that the user has the appropriate authorizations to perform the action. You may need to consult with your SAP security team.
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide insights into the cause of the internal error.
  System Performance: Monitor system performance and check for any issues that may be affecting the system's ability to process requests.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Applying a relevant note may resolve the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SLG1 (Application Log), ST22 (Dump Analysis), and SM21 (System Log).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with to ensure you are following the correct procedures.
  
  By following these steps, you should be able to diagnose and potentially resolve the /SRMERP/CH_INBOX_SC004 Action failed because of internal error message in your SAP system.