How To Fix SRM_ECM_MSG104 - Document &1 is frozen and therefore it can't be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_ECM_MSG - Message Class for ECM

• Message number: 104

• Message text: Document &1 is frozen and therefore it can't be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_ECM_MSG104 - Document &1 is frozen and therefore it can't be locked ?

  The SAP error message SRM_ECM_MSG104 indicates that a document (identified by &1) is currently in a "frozen" state, which means it cannot be locked for editing or processing. This typically occurs in the context of SAP Supplier Relationship Management (SRM) when a document is in a state that prevents further changes, often due to certain business rules or workflows.
  Causes:
  
  Document Status: The document may have reached a status where it is no longer editable. This can happen if the document has been approved, completed, or is in a state awaiting further processing.
  Workflow Issues: The document might be part of a workflow that has not been completed, causing it to be locked for further changes.
  User Permissions: The user may not have the necessary permissions to edit the document, leading to a perceived "frozen" state.
  System Configuration: Certain configurations in the SRM system may dictate that documents cannot be modified after a certain point in their lifecycle.
  
  Solutions:
  
  Check Document Status: Review the status of the document in the system. If it is in a completed or approved state, you may need to follow the appropriate process to revert or change its status if necessary.
  Workflow Completion: Ensure that any workflows associated with the document are completed. If the document is waiting for approval or is in a pending state, you may need to follow up with the relevant approvers.
  User Permissions: Verify that the user attempting to lock the document has the necessary permissions. If not, consult with your SAP administrator to adjust the permissions accordingly.
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the document types and their statuses to understand the implications of the "frozen" state.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this specific error message.
  Transaction Codes: Familiarize yourself with transaction codes related to document management in SRM, such as BBP_PD (for Purchase Orders) or BBP_DOC_CHANGE (for document changes).
  User Training: Ensure that users are trained on the lifecycle of documents in SRM and understand the implications of document statuses and workflows.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.