How To Fix SOA_SD083 - Customer returns created with reference must contain an item.

SAP Error Message - Details

• Message type: E = Error

• Message class: SOA_SD - Messages for SOA Processing in SD

• Message number: 083

• Message text: Customer returns created with reference must contain an item.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOA_SD083 - Customer returns created with reference must contain an item. ?

  The SAP error message SOA_SD083 indicates that when creating a customer return document with reference to another document (such as a sales order or delivery), the system requires that the return document must contain at least one item. This error typically occurs in the Sales and Distribution (SD) module of SAP.
  Cause:
  The error is triggered when:
  
  You attempt to create a customer return document without specifying any items.
  The reference document (like a sales order or delivery) does not have any items associated with it, or the items are not being correctly transferred to the return document.
  
  Solution:
  To resolve the SOA_SD083 error, you can take the following steps:
  
  
  Check Reference Document: Ensure that the reference document you are using (sales order, delivery, etc.) has items associated with it. If the reference document is empty or does not have any items, you will need to create a return based on a valid document that contains items.
  
  
  Add Items Manually: If you are creating the return document manually, make sure to add at least one item to the return document. You can do this by:
  
  Navigating to the item overview section of the return document.
  Adding the relevant items from the reference document or entering them manually.
  
  
  
  Use Correct Transaction: Ensure that you are using the correct transaction code for creating customer returns. The typical transaction code for creating a return is VA01 (Create Sales Order) or VA02 (Change Sales Order) depending on your process.
  
  
  Check Configuration: If the issue persists, check the configuration settings in the SAP system related to customer returns. Ensure that the settings allow for the creation of returns with reference documents.
  
  
  Consult Documentation: Review SAP documentation or help files for any specific requirements or configurations related to customer returns in your version of SAP.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01, VA02, VA03 (for creating, changing, and displaying sales orders) and VL01N, VL02N, VL03N (for deliveries).
  SAP Notes: Check for any SAP Notes related to customer returns and error messages for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create and modify customer return documents.
  
  By following these steps, you should be able to resolve the SOA_SD083 error and successfully create customer return documents in SAP.