How To Fix SOA_SD073 - Enter the same reference document used when creating the customer return.

SAP Error Message - Details

• Message type: E = Error

• Message class: SOA_SD - Messages for SOA Processing in SD

• Message number: 073

• Message text: Enter the same reference document used when creating the customer return.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOA_SD073 - Enter the same reference document used when creating the customer return. ?

  The SAP error message SOA_SD073 typically occurs in the context of processing customer returns in the Sales and Distribution (SD) module. This error indicates that the reference document (such as a sales order or delivery) used to create the customer return is not being correctly referenced or is missing.
  Cause:
  
  Incorrect Reference Document: The reference document entered does not match the original document used to create the customer return. This could happen if the user mistakenly enters a different document number.
  Document Status: The original document may have been changed or deleted, or it may be in a status that does not allow for returns.
  Data Entry Error: There may be a typographical error in the document number being entered.
  Configuration Issues: There could be issues with the configuration of the return process in the SAP system.
  
  Solution:
  
  Verify Reference Document: Check the original sales order or delivery document that was used to create the customer return. Ensure that you are entering the correct document number.
  Check Document Status: Ensure that the original document is still valid and has not been changed or deleted. The document should be in a status that allows for returns.
  Re-enter Document Number: Carefully re-enter the reference document number to ensure there are no typographical errors.
  Consult with SAP Support: If the issue persists, consult with your SAP support team or system administrator to check for any configuration issues or to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to navigate through the sales documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Documentation: Review user manuals or training materials related to the customer return process in SAP SD for additional guidance.
  Testing: If possible, test the process in a development or quality assurance environment to replicate the issue and identify the root cause without affecting production data.
  
  By following these steps, you should be able to resolve the SOA_SD073 error and successfully process the customer return.