How To Fix SOA_SD072 - Remove ReferenceDocument for customer returns created without reference.

SOA_SD072 - Overview

• Message type: E = Error

• Message class: SOA_SD - Messages for SOA Processing in SD

• Message number: 072

• Message text: Remove ReferenceDocument for customer returns created without reference.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOA_SD072 - Remove ReferenceDocument for customer returns created without reference. ?

  The SAP error message SOA_SD072 typically occurs in the context of sales and distribution (SD) when dealing with customer returns. This error indicates that there is an issue with the reference document for a customer return that was created without a proper reference. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Missing Reference Document: The customer return document was created without a reference to the original sales order or delivery document. This can happen if the return is entered manually without linking it to the original transaction.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the return document that prevent the system from processing it correctly.
  
  Configuration Issues: There might be configuration settings in the SAP system that are not aligned with the business process for handling returns.
  
  
  Solution:
  
  Check Reference Document: Ensure that the customer return is created with a valid reference to