How To Fix SO885 - Distribution list <&> contains external addresses

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 885

• Message text: Distribution list <&> contains external addresses

What causes this issue?

Incoming faxes cannot be sent to external addresses.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a distribution list which does not contain any external
addresses.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO885 - Distribution list <&> contains external addresses ?

  The SAP error message SO885 indicates that a distribution list contains external email addresses, which is not allowed in certain configurations or scenarios within SAP. This error typically arises when trying to send emails using a distribution list that includes recipients outside of the defined internal system.
  Cause:
  
  External Addresses: The distribution list includes email addresses that are not recognized as internal users in the SAP system.
  Configuration Settings: The system may be configured to restrict sending emails to external addresses for security or compliance reasons.
  User Roles and Authorizations: The user attempting to send the email may not have the necessary authorizations to send emails to external addresses.
  
  Solution:
  
  Check Distribution List: Review the distribution list to identify and remove any external email addresses. Ensure that all addresses are internal users or valid SAP users.
  Modify Configuration: If sending emails to external addresses is required, you may need to adjust the configuration settings in SAP. This can involve:
  
  Changing the settings in transaction code SCOT (SAPconnect) to allow external addresses.
  Ensuring that the SMTP settings are correctly configured to handle external emails.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to send emails to external addresses. This may involve checking roles and permissions in the user profile.
  Create Separate Distribution Lists: If external communication is necessary, consider creating separate distribution lists specifically for external recipients.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
  Documentation: Review SAP documentation on email configuration and distribution lists for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By addressing the cause of the error and implementing the suggested solutions, you should be able to resolve the SO885 error and successfully send emails using the distribution list.