How To Fix SO857 - Error reading automatic reply

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 857

• Message text: Error reading automatic reply

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO857 - Error reading automatic reply ?

  The SAP error message SO857, which states "Error reading automatic reply," typically occurs in the context of SAP's email handling or communication functions, particularly when dealing with automatic replies from email systems. This error can arise due to various reasons, including configuration issues, connectivity problems, or issues with the email server.
  Causes:
  
  
  Email Configuration Issues: Incorrect settings in the SAP system for email configuration can lead to this error. This includes settings related to the SMTP server, user credentials, or email routing.
  
  
  Network Connectivity Problems: If there are issues with the network connection between the SAP system and the email server, it may prevent the SAP system from reading automatic replies.
  
  
  Email Server Issues: Problems on the email server side, such as downtime, misconfiguration, or restrictions on automatic replies, can also trigger this error.
  
  
  Authorization Issues: The user account configured for sending/receiving emails may not have the necessary permissions to access the automatic replies.
  
  
  Message Format Issues: If the automatic reply message format is not compatible with what SAP expects, it may lead to reading errors.
  
  
  Solutions:
  
  
  Check Email Configuration: Verify the SMTP settings in the SAP system. Ensure that the server address, port, and authentication details are correctly configured.
  
  
  Test Connectivity: Use tools like ping or telnet to check the connectivity between the SAP system and the email server. Ensure that there are no firewall rules blocking the connection.
  
  
  Review Email Server Logs: Check the logs on the email server for any errors or warnings that might indicate why the automatic reply cannot be read.
  
  
  User Permissions: Ensure that the user account used for sending/receiving emails has the necessary permissions to access the mailbox and read automatic replies.
  
  
  Message Format Compatibility: If possible, check the format of the automatic reply messages. Ensure they are in a format that SAP can process correctly.
  
  
  SAP Notes and Support: Check the SAP Support Portal for any relevant notes or patches related to this error. Sometimes, specific issues may have documented solutions or workarounds.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for email configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review the system logs in SAP (transaction codes like SLG1) for more detailed error messages that can provide additional context for troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.