How To Fix SO855 - Document could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 855

• Message text: Document could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO855 - Document could not be saved ?

  The SAP error message SO855 ("Document could not be saved") typically occurs when there is an issue with saving documents in the SAP system, particularly in the context of SAP ArchiveLink or document management. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Common Causes:
  
  Authorization Issues: The user may not have the necessary permissions to save documents in the specified location.
  Document Storage Configuration: There may be issues with the configuration of the document storage system, such as ArchiveLink settings.
  File System Issues: The underlying file system may be full, or there may be issues with the storage medium (e.g., network drive issues).
  Document Type Configuration: The document type being used may not be properly configured in the system.
  Technical Errors: There may be technical issues or bugs in the SAP system that prevent the document from being saved.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to save documents. This can be done by checking the user's roles and permissions in the SAP system.
  Review Configuration: Verify the configuration settings for ArchiveLink or the document management system. Ensure that the storage system is correctly set up and that the paths are valid.
  Check Storage Space: Ensure that there is sufficient space available in the file system or database where the documents are being saved. If the storage is full, consider cleaning up old documents or increasing storage capacity.
  Document Type Settings: Check the configuration of the document type being used. Ensure that it is set up correctly and that all required fields are filled out.
  Error Logs: Review the SAP system logs (transaction codes like SLG1 for application logs) for any additional error messages or details that can provide more context about the issue.
  SAP Notes: Check for any relevant SAP Notes or patches that may address known issues related to document saving. You can search the SAP Support Portal for specific notes related to error SO855.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (ArchiveLink settings), OAC3 (Document types), and SLG1 (Application log).
  Documentation: Review SAP documentation related to ArchiveLink and document management for best practices and troubleshooting steps.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the SO855 error in your SAP system.