How To Fix SO821 - The inbox contains <&> confidential documents and blind copies

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 821

• Message text: The inbox contains <&> confidential documents and blind copies

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO821 - The inbox contains <&> confidential documents and blind copies ?

  The SAP error message SO821 indicates that the user's inbox contains confidential documents and blind copies (BCc) that cannot be displayed or processed in the standard way due to privacy and security restrictions. This error typically arises in the context of SAP's workflow or document management systems, where sensitive information is handled.
  Cause:
  
  Confidential Documents: The documents in the inbox are marked as confidential, meaning they are restricted to certain users or roles.
  Blind Copies (BCc): The presence of blind copies means that the documents are sent to recipients without revealing the other recipients' identities, which can also trigger confidentiality restrictions.
  User Permissions: The user may not have the necessary permissions to view or process these confidential documents.
  
  Solution:
  
  Check User Permissions: Ensure that the user has the appropriate permissions to access confidential documents. This may involve reviewing the user's role assignments and authorizations in the SAP system.
  Access Control Settings: Review the access control settings for the documents in question. If the documents are meant to be confidential, ensure that only authorized users can access them.
  Contact Administrator: If the user believes they should have access, they should contact their SAP system administrator or security team to verify their access rights and request any necessary changes.
  Review Document Settings: If you are an administrator, check the settings of the documents in the inbox to ensure they are correctly classified and that the intended recipients have the right access.
  Use Alternative Access Methods: If the documents are critical, consider using alternative methods to access them, such as requesting the sender to share the documents through a different channel or adjusting the document's confidentiality settings temporarily.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Ensure that users are trained on how to handle confidential documents within the SAP system to prevent future occurrences of this error.
  
  By addressing the permissions and access control settings, you should be able to resolve the SO821 error and allow users to access the necessary documents.