How To Fix SO821 - The inbox contains <&> confidential documents and blind copies

SO821 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 821

• Message text: The inbox contains <&> confidential documents and blind copies

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO821 - The inbox contains <&> confidential documents and blind copies ?

  The SAP error message SO821 indicates that the user's inbox contains confidential documents and blind copies (BCc) that cannot be displayed or processed in the standard way due to privacy and security restrictions. This error typically arises in the context of SAP's workflow or document management systems, where sensitive information is handled.
  
  Cause:
  
  Confidential Documents: The documents in the inbox are marked as confidential, meaning they are restricted to certain users or roles.
  Blind Copies (BCc): The presence of blind copies means that the documents are sent to recipients without revealing the other recipients' identities, which can also trigger confidentiality restrictions.
  User Permissions: The user may not have the necessary permissions to view or process these confidential documents.
  
  
  Solution:
  
  Check User Permissions: Ensure that the user has the appropriate permissions to access confidential documents. This may involve reviewing the user's role assignments and authorizations in the SAP system.
  Access Control Settings: Review the access control settings for