How To Fix SO820 - Not possible to forward to more than one recipient simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 820

• Message text: Not possible to forward to more than one recipient simultaneously

What causes this issue?

It is not possible to forward documents automatically to more than one
recipient during a specific period. A recipient has already been
defined for the specified period.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select another period.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO820 - Not possible to forward to more than one recipient simultaneously ?

  The SAP error message SO820 indicates that the system is unable to forward a document or message to more than one recipient at the same time. This typically occurs in scenarios where a user attempts to send an email or a document to multiple recipients using a method that does not support multiple addresses.
  Cause:
  
  Single Recipient Limitation: The function or transaction being used may only support sending to a single recipient. This is common in certain SAP transactions or programs that are designed to handle one recipient at a time.
  Configuration Settings: The SAP system may be configured in such a way that it restricts sending to multiple recipients.
  Incorrect Input: The user may have entered multiple email addresses in a field that only accepts a single address.
  
  Solution:
  
  Send Individually: If the system does not support sending to multiple recipients, consider sending the document or message to each recipient individually.
  Check Configuration: Review the configuration settings in the SAP system to see if there are any restrictions on sending to multiple recipients. This may involve checking the settings in transaction codes like SO10 (for text objects) or SCOT (for communication settings).
  Use Distribution Lists: If you frequently need to send messages to the same group of people, consider creating a distribution list in your email system (if integrated with SAP) and sending the message to that list instead.
  Modify the Program: If you have access to the ABAP code, you may need to modify the program to handle multiple recipients if that is a requirement for your business process.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for the specific transaction or function you are using to understand its limitations regarding recipient handling.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further assistance.