How To Fix SO788 - Maintain communication method

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 788

• Message text: Maintain communication method

What causes this issue?

You have entered an address (recipient, sender or new recipient)
without specifying its type.

System Response

The system requires a type for each address.

How to fix this error?

Please enter the address type.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO788 - Maintain communication method ?

  The SAP error message SO788, which states "Maintain communication method," typically occurs when there is a configuration issue related to the communication methods for sending messages or notifications in SAP. This error is often encountered in the context of SAP Business Workflow, SAPconnect, or when trying to send emails or other forms of communication from the system.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Configuration: The communication method (e.g., email, fax, etc.) has not been properly configured in the system.
  User Settings: The user profile may not have a valid communication method assigned.
  System Settings: The system may not have the necessary settings to send messages through the specified communication method.
  
  Solution:
  To resolve the SO788 error, you can follow these steps:
  
  
  Check Communication Method Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Ensure that the communication method you are trying to use (e.g., SMTP for email) is configured correctly.
  Check the settings for the communication method, including the SMTP server details, port, and any authentication settings.
  
  
  
  Maintain User Communication Method:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the error.
  Navigate to the "Communication" tab and ensure that a valid communication method (like email) is assigned to the user.
  
  
  
  Check Workflow Settings (if applicable):
  
  If the error is related to workflow, check the workflow settings in transaction code SWU3 (Automatic Workflow Customizing).
  Ensure that the workflow is configured to use the correct communication method.
  
  
  
  Test Communication Method:
  
  In SCOT, you can test the communication method to ensure it is working correctly. Use the "Test" function to send a test message.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to send messages using the specified communication method.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or support notes related to the specific communication method you are using.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SU01 (User Maintenance), SWU3 (Workflow Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the communication method you are using.
  SAP Community: You can also search for discussions or solutions in the SAP Community forums, where other users may have encountered similar issues.
  
  By following these steps, you should be able to resolve the SO788 error and ensure that the communication methods are properly maintained in your SAP system.