How To Fix SO788 - Maintain communication method

SO788 - Overview

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 788

• Message text: Maintain communication method

What causes this issue?

You have entered an address (recipient, sender or new recipient)
without specifying its type.

System Response

The system requires a type for each address.

How to fix this error?

Please enter the address type.

Error message extract from SAP system. Copyright SAP SE.

SO788 - Details

• The SAP error message SO788, which states "Maintain communication method," typically occurs when there is a configuration issue related to the communication methods for sending messages or notifications in SAP. This error is often encountered in the context of SAP Business Workflow, SAPconnect, or when trying to send emails or other forms of communication from the system.
  
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Configuration: The communication method (e.g., email, fax, etc.) has not been properly configured in the system.
  User Settings: The user profile may not have a valid communication method assigned.
  System Settings: The system may not have the necessary settings to send messages through the specified communication method.
  
  
  Solution:
  To resolve the SO788 error, you can follow these steps:
  
  
  Check Communication Method Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Ensure that the communication method you are trying to use (e.g., SMTP for email) is configured correctly.
  Check the settings for the