How To Fix SO786 - Enter the address and type of the new recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 786

• Message text: Enter the address and type of the new recipient

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO786 - Enter the address and type of the new recipient ?

  The SAP error message SO786 ("Enter the address and type of the new recipient") typically occurs when you are trying to send an email or a message through SAP, and the system requires you to specify the recipient's address and type but you have not provided this information.
  Cause:
  
  Missing Recipient Information: The most common cause of this error is that the recipient's email address or type (e.g., user, distribution list) has not been entered in the relevant fields.
  Incorrect Configuration: There may be issues with the configuration of the SAP system regarding how email addresses are handled.
  User Authorization: The user may not have the necessary permissions to send messages or emails.
  
  Solution:
  
  
  Enter Recipient Details:
  
  Go to the relevant transaction or screen where you are trying to send the message.
  Ensure that you fill in the recipient's email address in the appropriate field.
  Specify the type of recipient (e.g., user, distribution list) if required.
  
  
  
  Check Configuration:
  
  If you are an administrator, check the configuration settings for email sending in SAP. Ensure that the SMTP settings are correctly configured.
  Verify that the email addresses are correctly set up in the user profiles.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in the user roles and profiles.
  
  
  
  Testing:
  
  After entering the required information, try sending the message again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you might be using transaction codes like SO10 (Text Management), SOST (Send Requests), or others related to messaging.
  SAP Notes: Check SAP Notes for any known issues or patches related to email sending and the specific error message.
  Documentation: Refer to SAP Help documentation for more details on how to configure and troubleshoot email sending in SAP.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.