How To Fix SO787 - Enter a recipient or sender address for non-default entries

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 787

• Message text: Enter a recipient or sender address for non-default entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO787 - Enter a recipient or sender address for non-default entries ?

  The SAP error message SO787, which states "Enter a recipient or sender address for non-default entries," typically occurs when you are trying to send an email or a message using the SAP system, but the system cannot find a valid sender or recipient address. This can happen in various scenarios, such as when configuring email notifications, sending reports, or using the SAP Business Workflow.
  Cause:
  
  Missing Sender/Recipient Address: The most common cause is that the sender or recipient email address is not specified in the configuration or is missing in the user profile.
  Non-default Entries: The error specifically mentions "non-default entries," which means that the system is expecting a specific address for a custom or non-standard configuration.
  User Profile Issues: The user profile may not have a valid email address assigned, or the email address may not be correctly formatted.
  Configuration Issues: There may be issues in the configuration of the SAPconnect settings or the SMTP settings.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID and check the "Address" tab to ensure that a valid email address is entered for the user.
  If the user does not have an email address, add one and save the changes.
  
  
  
  Check SAPconnect Configuration:
  
  Use transaction code SCOT to access the SAPconnect settings.
  Ensure that the SMTP settings are correctly configured and that the system can send emails.
  Check the "Node" settings to ensure that the correct sender address is defined.
  
  
  
  Default Address Configuration:
  
  If you are using non-default entries, ensure that you have specified the sender and recipient addresses in the relevant configuration settings.
  You may need to define default sender and recipient addresses in the relevant transaction or configuration area.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality again to see if the error persists.
  You can use transaction code SOST to check the status of sent emails and see if there are any errors logged.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or help resources for more specific guidance related to your version of SAP and the context in which the error occurs.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests Overview
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary roles and authorizations to send emails from the SAP system.
  
  By following these steps, you should be able to resolve the SO787 error and successfully send messages or emails from your SAP system.