How To Fix SO790 - Define an address or delete the communication method

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 790

• Message text: Define an address or delete the communication method

What causes this issue?

You have entered an address type (recipient, sender or new
recipients) without entering the address itself. This is only possible
for default entries.

System Response

For non-default entries, the system always requires an address when the
address type is specified.

How to fix this error?

Enter an address or set the indicator for default entries.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO790 - Define an address or delete the communication method ?

  The SAP error message SO790, which states "Define an address or delete the communication method," typically occurs when there is an attempt to send an email or other communication without a valid address being defined in the system. This can happen in various contexts, such as when trying to send an email notification, a report, or any other communication that requires an address.
  
  Cause:
  
  Missing Address: The primary cause of this error is that the system does not have a valid email address or communication address defined for the user or recipient.
  Incorrect Configuration: The communication method (like email) may be configured incorrectly or not set up at all.
  User Master Data: The user master data may not have the necessary communication details filled in.
  
  
  Solution:
  To resolve the SO790 error, you can follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the issue.
  Check the "Address" tab