How To Fix SO790 - Define an address or delete the communication method

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 790

• Message text: Define an address or delete the communication method

What causes this issue?

You have entered an address type (recipient, sender or new
recipients) without entering the address itself. This is only possible
for default entries.

System Response

For non-default entries, the system always requires an address when the
address type is specified.

How to fix this error?

Enter an address or set the indicator for default entries.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO790 - Define an address or delete the communication method ?

  The SAP error message SO790, which states "Define an address or delete the communication method," typically occurs when there is an attempt to send an email or other communication without a valid address being defined in the system. This can happen in various contexts, such as when trying to send an email notification, a report, or any other communication that requires an address.
  Cause:
  
  Missing Address: The primary cause of this error is that the system does not have a valid email address or communication address defined for the user or recipient.
  Incorrect Configuration: The communication method (like email) may be configured incorrectly or not set up at all.
  User Master Data: The user master data may not have the necessary communication details filled in.
  
  Solution:
  To resolve the SO790 error, you can follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is encountering the issue.
  Check the "Address" tab to ensure that a valid email address is defined. If not, enter a valid email address.
  
  
  
  Define Communication Method:
  
  If the communication method is not defined, you can set it up in the user master data.
  In the same user maintenance screen, ensure that the communication method (e.g., email) is selected and properly configured.
  
  
  
  Check Communication Method Configuration:
  
  Go to transaction code SO10 (Text Management) or SCOT (SAPconnect Administration) to check the configuration of communication methods.
  Ensure that the email settings are correctly configured and that the SMTP settings are valid.
  
  
  
  Delete Invalid Communication Methods:
  
  If there are any obsolete or invalid communication methods defined for the user, consider deleting them to avoid confusion.
  
  
  
  Testing:
  
  After making the necessary changes, test the communication function again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SO10: Text Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error.
  Documentation: Refer to SAP Help documentation for more details on user master data and communication methods.
  
  By following these steps, you should be able to resolve the SO790 error and ensure that the necessary communication methods are properly defined in your SAP system.