How To Fix SO667 - You have not received document <&>

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 667

• Message text: You have not received document <&>

What causes this issue?

The "Transmission information" function can only be called for
documents sent to you.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO667 - You have not received document <&> ?

  The SAP error message SO667, which states "You have not received document <&>," typically occurs in the context of SAP's document management or output processing. This error indicates that the system is unable to find or retrieve a specific document that is expected to be available.
  Causes:
  
  Document Not Created: The document in question may not have been created or generated in the system.
  Incorrect Document Number: The document number referenced may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Document Deletion: The document may have been deleted or archived, making it unavailable for retrieval.
  Output Configuration Issues: There may be issues with the output configuration settings that prevent the document from being generated or sent.
  
  Solutions:
  
  Verify Document Creation: Check if the document was created successfully. You can do this by navigating to the relevant transaction or using the document number to search for it.
  Check Document Number: Ensure that the document number you are trying to access is correct. Double-check for any typos or errors.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking user roles and permissions in the SAP system.
  Check Document Status: If the document was deleted or archived, you may need to restore it or check the archive for retrieval.
  Output Configuration: Review the output configuration settings to ensure that they are set up correctly. This may involve checking the output type, medium, and other related settings.
  Consult Logs: Check the application logs or system logs for any additional error messages or information that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to check document status or output settings (e.g., ME23N for purchase orders, VF03 for billing documents).
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation or help files for more information on document management and output processing.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.