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How To Fix SO555 - You can only fax & recipients


SAP Error Message - Details

  • Message type: E = Error

  • Message class: SO - SAPoffice: message texts

  • Message number: 555

  • Message text: You can only fax & recipients

  • Show details Hide details
  • What causes this issue?

    The maximum number of recipients allowed per send operation was
    exceeded. The number is defined in the SAP user master.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Check how many recipients you can address in your Office user, and then
    carry out several send operations so that the document is sent to all
    required recipients.

    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message SO555 - You can only fax & recipients ?

    The SAP error message SO555, which states "You can only fax & recipients," typically occurs when there is an issue with the configuration or the data being processed in the SAP system related to faxing documents. This error usually indicates that the system is expecting a certain number of recipients for a fax operation, but the input does not meet the required criteria.

    Cause:

    1. Incorrect Recipient Count: The error often arises when the number of recipients specified for the fax is not valid. For example, if the system expects at least one recipient but none is provided, this error will occur.
    2. Configuration Issues: There may be issues with the configuration of the fax settings in the SAP system, such as missing or incorrect settings in the output device configuration.
    3. Data Entry Errors: There could be errors in the data entry process where the recipient information is not correctly filled out or is missing.

    Solution:

    1. Check Recipient Information: Ensure that you have entered at least one valid recipient for the fax. Verify that the recipient's fax number is correctly formatted and valid.
    2. Review Output Device Configuration: Check the configuration of the output device used for faxing in SAP. Ensure that it is set up correctly and that all necessary parameters are configured.
    3. Validate Data Entry: Go through the data entry process to ensure that all required fields are filled out correctly. Look for any missing or incorrectly formatted information.
    4. Consult Documentation: Refer to SAP documentation or help resources for specific guidance on fax configuration and troubleshooting.
    5. Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
    • Transaction Codes: Familiarize yourself with transaction codes related to output management and fax configuration, such as NACE (for output types) and SPAD (for output devices).
    • User Roles and Authorizations: Ensure that the user has the necessary authorizations to send faxes from the SAP system.

    By following these steps, you should be able to resolve the SO555 error and successfully send faxes from your SAP system.

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