How To Fix SO557 - You can only send to & X.400 addresses

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 557

• Message text: You can only send to & X.400 addresses

What causes this issue?

The maximum number of recipients allowed per send operation was
exceeded. This number is defined in the SAP user master.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your Office user to see how many recipients you can address. To
send the document to all recipients, carry out several send operations.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO557 - You can only send to & X.400 addresses ?

  The SAP error message SO557, which states "You can only send to & X.400 addresses," typically occurs when there is an attempt to send an email or message to an address that is not recognized as a valid X.400 address format in the SAP system. This error is often encountered in the context of SAP's communication and messaging functionalities, particularly when using the SAPconnect interface for email communication.
  Cause:
  
  Invalid Address Format: The address you are trying to send to does not conform to the X.400 address format. X.400 addresses have a specific structure that must be followed.
  Configuration Issues: The SAP system may not be properly configured to handle X.400 addresses, or the necessary communication settings may not be in place.
  Missing or Incorrect Settings: The settings for the SAPconnect configuration might be incomplete or incorrect, leading to the inability to send messages to the specified address.
  
  Solution:
  
  Check Address Format: Ensure that the email address you are trying to send to is in the correct X.400 format. An X.400 address typically includes components like the country, organization, and other identifiers.
  Review SAPconnect Configuration:
  
  Go to transaction code SCOT in SAP.
  Check the configuration for the X.400 node. Ensure that the settings are correct and that the node is active.
  Verify that the necessary parameters for sending messages are correctly set up.
  
  
  Test with a Valid Address: Try sending a message to a known valid X.400 address to see if the issue persists. This can help determine if the problem is with the specific address or a broader configuration issue.
  Consult Documentation: Refer to SAP documentation or help resources for detailed information on configuring X.400 addresses and troubleshooting related issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  X.400 Protocol: X.400 is a set of standards specified by the International Telecommunication Union (ITU) for electronic messaging. It is often used in enterprise environments for email communication.
  SAPconnect: This is the SAP interface for sending and receiving emails and messages. Proper configuration is essential for successful communication.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect Administration) and SOST (SAPconnect Send Requests) for monitoring and managing email messages in SAP.
  
  By following these steps, you should be able to resolve the SO557 error and successfully send messages to X.400 addresses.