How To Fix SO554 - You can only send internally to &

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 554

• Message text: You can only send internally to &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO554 - You can only send internally to & ?

  The SAP error message SO554 ("You can only send internally to &") typically occurs when you are trying to send an email or a message to a recipient that is not allowed for external communication. This error is often related to the configuration of the SAP system regarding the allowed recipients for internal and external communications.
  Cause:
  
  Recipient Type: The recipient you are trying to send the message to is configured as an internal user in the SAP system. This means that the system does not allow sending messages to this user from an external source.
  Email Configuration: The email settings in the SAP system may restrict sending emails to certain users or domains.
  User Settings: The user profile of the recipient may be set to only receive internal messages, preventing external communication.
  
  Solution:
  
  Check Recipient Configuration: Verify the configuration of the recipient in the SAP system. Ensure that the recipient is set up correctly and is allowed to receive external messages if that is the intention.
  Review Email Settings: Check the email configuration settings in the SAP system. This includes verifying the SMTP settings and ensuring that the system is configured to allow sending emails to external addresses.
  User Profile Review: Review the user profile of the recipient to ensure that it is not restricted to internal communications only. You may need to adjust the settings to allow external emails if necessary.
  Contact System Administrator: If you do not have the necessary permissions to make changes, contact your SAP system administrator for assistance. They can help you adjust the settings or provide further insights into the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation regarding email configuration and user management for more detailed guidance on setting up external communications.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance) and SCOT (SAPconnect Administration) to manage user settings and email configurations.
  
  By following these steps, you should be able to resolve the SO554 error and successfully send messages to the intended recipients.