How To Fix SO552 - You can send to a maximum of & recipients during a send operation

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 552

• Message text: You can send to a maximum of & recipients during a send operation

What causes this issue?

The maximum number of recipients you can address each time you send a
message is defined in your Office user. This number was exceeded.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Send the document several times or contact your administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO552 - You can send to a maximum of & recipients during a send operation ?

  The SAP error message SO552 indicates that you have exceeded the maximum number of recipients allowed for a single send operation in the SAP system. This limit is typically set to prevent system overload and ensure efficient processing of emails or messages.
  Cause:
  The error occurs when you attempt to send an email or message to more recipients than the system allows. The maximum number of recipients can be configured in the SAP system settings, and it may vary based on the system configuration or the specific transaction you are using.
  Solution:
  To resolve the SO552 error, you can consider the following solutions:
  
  
  Reduce the Number of Recipients: 
  
  If you are trying to send an email to a large group, try splitting the recipients into smaller groups and send multiple emails instead of one large email.
  
  
  
  Check System Settings:
  
  Consult with your SAP Basis administrator to check the configuration settings for the maximum number of recipients allowed. The parameter that controls this limit is typically found in the SAP system profile parameters (e.g., smtp/max_recipients).
  
  
  
  Adjust Configuration (if necessary):
  
  If it is appropriate for your organization, the system administrator can increase the limit for the maximum number of recipients. However, this should be done with caution, as it may impact system performance.
  
  
  
  Use Distribution Lists:
  
  If you frequently send emails to the same group of people, consider creating a distribution list in your email system. This way, you can send a single email to the distribution list instead of individual addresses.
  
  
  
  Check for Errors in Recipient List:
  
  Ensure that there are no invalid email addresses in your recipient list, as this can sometimes cause issues when sending emails.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or updates related to the SO552 error. SAP frequently updates its documentation and may provide additional insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text management) or SOST (for monitoring sent messages) to help troubleshoot and manage email sending in SAP.
  Documentation: Review the SAP documentation related to email configuration and sending messages for best practices and guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.