How To Fix SO396 - Folders cannot be created in object folders

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 396

• Message text: Folders cannot be created in object folders

What causes this issue?

You are trying to create a folder in an object folder. But object
folders can only contain objects and object folders.

How to fix this error?

Create the folder in a folder that is not an object folder.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO396 - Folders cannot be created in object folders ?

  The SAP error message SO396, which states "Folders cannot be created in object folders," typically occurs when there is an issue with the creation of folders in the SAP ArchiveLink or Document Management System (DMS). This error can arise due to several reasons, including permission issues, configuration problems, or system settings.
  Causes:
  
  Insufficient Permissions: The user may not have the necessary authorizations to create folders in the specified object folder.
  Incorrect Configuration: The object folder may not be properly configured in the system, leading to issues when trying to create subfolders.
  Object Folder Type: The type of object folder may not support the creation of subfolders.
  System Settings: There may be restrictions or settings in the SAP system that prevent folder creation.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to create folders in the object folder. This can be checked in transaction code SU53 or by consulting with your security administrator.
  
  
  
  Review Object Folder Configuration:
  
  Verify the configuration of the object folder in transaction OAC0 (for ArchiveLink) or OAD0 (for DMS). Ensure that the folder type allows for subfolder creation.
  
  
  
  Check Folder Type:
  
  Confirm that the folder type you are trying to create supports subfolders. Some folder types may be restricted from having subfolders.
  
  
  
  System Settings:
  
  Review any system settings or parameters that may restrict folder creation. This may involve checking with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP Notes can provide patches or additional guidance on resolving the issue.
  
  
  
  Testing in a Different Environment:
  
  If possible, test the folder creation in a different environment (e.g., development or quality assurance) to see if the issue is specific to the production environment.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (for ArchiveLink) and OAD0 (for DMS) for managing object folders.
  SAP Documentation: Refer to the official SAP documentation for ArchiveLink and DMS for detailed information on folder management and configurations.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.