How To Fix SO362 - User <&> was not entered in the subscription list

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 362

• Message text: User <&> was not entered in the subscription list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO362 - User <&> was not entered in the subscription list ?

  The SAP error message SO362 indicates that a user is not included in the subscription list for a specific document or object. This typically occurs in the context of SAP Business Workflow or when dealing with notifications and subscriptions in SAP systems.
  Cause:
  The error occurs when:
  
  A user attempts to access or subscribe to a document or object that they are not authorized to view or receive notifications for.
  The user has not been added to the subscription list for the specific workflow or document type.
  There may be a configuration issue in the workflow or notification settings.
  
  Solution:
  To resolve the SO362 error, you can take the following steps:
  
  
  Check User Subscription:
  
  Verify if the user is indeed missing from the subscription list. You can do this by checking the relevant workflow or notification settings in the SAP system.
  
  
  
  Add User to Subscription List:
  
  If the user is not on the list, you will need to add them. This can typically be done through the transaction code for managing subscriptions (e.g., SWI1 for workflow instances or using the relevant transaction for notifications).
  
  
  
  Review Workflow Configuration:
  
  Ensure that the workflow or notification configuration is set up correctly to include the necessary users. This may involve checking the workflow definition and ensuring that the user roles are correctly assigned.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the document or object. This may involve checking user roles and profiles in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to the version of SAP you are using, as the steps may vary slightly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection by Frequency
  SWI2_DURA: Work Item Selection by Duration
  SWU3: Automatic Workflow Customizing
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles assigned in the user management section of SAP.
  
  
  
  By following these steps, you should be able to resolve the SO362 error and ensure that the user is properly included in the subscription list.