How To Fix SO363 - Shared distribution list <&> could not be expanded

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 363

• Message text: Shared distribution list <&> could not be expanded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO363 - Shared distribution list <&> could not be expanded ?

  The SAP error message SO363 indicates that a shared distribution list could not be expanded. This typically occurs when you are trying to send an email using a distribution list that is either not accessible, does not exist, or has issues with its configuration.
  Causes:
  
  Non-Existent Distribution List: The distribution list you are trying to use may not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the distribution list.
  Incorrect Configuration: The distribution list may not be properly configured or may have been deleted or modified.
  Network Issues: There could be network issues preventing access to the distribution list.
  Shared List Not Shared: The distribution list may not be shared with the user or the user group attempting to access it.
  
  Solutions:
  
  Verify Existence: Check if the distribution list exists in the system. You can do this by navigating to the relevant transaction (e.g., SO10 for text objects) and searching for the distribution list.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the distribution list. This may involve checking roles and permissions in the user profile.
  Review Configuration: If the distribution list exists, review its configuration to ensure it is set up correctly. This includes checking the members of the list and ensuring they are valid.
  Recreate the List: If the distribution list is corrupted or misconfigured, consider recreating it.
  Consult with Basis Team: If there are network issues or if the problem persists, consult with your SAP Basis team to check for any underlying system issues.
  Check Sharing Settings: If the distribution list is supposed to be shared, ensure that the sharing settings are correctly configured.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SO10 (for text objects) or SU01 (for user management) to check the distribution list and user authorizations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for more details on managing distribution lists and troubleshooting email issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.