How To Fix SO235 - Authors of unprocessed messages were not informed

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 235

• Message text: Authors of unprocessed messages were not informed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO235 - Authors of unprocessed messages were not informed ?

  The SAP error message SO235, which states "Authors of unprocessed messages were not informed," typically occurs in the context of the SAP Business Workflow or SAP Office Integration when there are issues with sending or processing messages. This error indicates that the system was unable to notify the authors of messages that could not be processed for some reason.
  Causes:
  
  Message Processing Issues: The messages may not have been processed due to various reasons, such as system errors, configuration issues, or missing data.
  Mail Configuration: There may be issues with the configuration of the SAPconnect (SCOT) settings, which are responsible for sending emails and notifications.
  User Settings: The users may not have the correct settings or authorizations to receive notifications.
  System Errors: There could be underlying system errors or performance issues that prevent the message from being processed correctly.
  Message Format: The format of the message may not be compatible with the recipient's settings or the system's processing capabilities.
  
  Solutions:
  
  Check Message Logs: Review the message logs in transaction code SOST to identify any specific errors related to the unprocessed messages.
  Review Configuration: Ensure that the SAPconnect settings (transaction code SCOT) are correctly configured for email sending. Check SMTP settings, and ensure that the mail server is reachable.
  User Authorizations: Verify that the users have the necessary authorizations to receive notifications. Check user profiles and roles.
  System Performance: Monitor system performance and check for any background jobs that may be affecting message processing. Resolve any performance bottlenecks.
  Reprocess Messages: If possible, attempt to reprocess the unprocessed messages. This can sometimes resolve transient issues.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known bugs or issues.
  
  Related Information:
  
  Transaction Codes:
  
  SOST: To view the status of sent messages.
  SCOT: To configure SAPconnect settings.
  SWI1: To monitor workflow instances and check for any workflow-related issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to error SO235.
  Documentation: Review SAP documentation related to workflow and SAPconnect for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.