How To Fix SO026 - Recipient does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 026

• Message text: Recipient does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO026 - Recipient does not exist ?

  The SAP error message SO026, which states "Recipient does not exist," typically occurs when you are trying to send an email or a message to a recipient that the system cannot recognize. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Invalid Email Address: The email address of the recipient may be incorrectly entered or formatted.
  Missing User in SAP: The recipient may not be set up as a user in the SAP system.
  User Deactivation: The user account for the recipient may be inactive or locked.
  Incorrect Configuration: The SAP system may not be properly configured to send emails, or the SMTP settings may be incorrect.
  Recipient Not Assigned to a Valid Communication Method: The recipient may not have a valid communication method (like an email address) assigned in their user profile.
  
  Solutions:
  
  Check Email Address: Verify that the email address you are trying to send to is correct and properly formatted.
  User Existence: Ensure that the recipient is a valid user in the SAP system. You can check this in transaction code SU01 (User Maintenance).
  User Status: Check if the user is active. If the user is locked or inactive, you will need to unlock or activate the user account.
  Communication Method: Ensure that the recipient has a valid email address assigned in their user profile. You can check this in the user maintenance screen (SU01) under the "Address" tab.
  SMTP Configuration: Verify the SMTP configuration in the SAP system. You can check this in transaction code SCOT (SAPconnect: Administration). Ensure that the SMTP node is configured correctly and is active.
  Testing Email Sending: You can test the email sending functionality using transaction code SOST to see if there are any other errors or issues with the email sending process.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect: Administration
  SOST: SAPconnect: Send Requests
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and SAPconnect configuration.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the SO026 error message in SAP.