How To Fix /SMB/TRANSP_INFRA338 - No Customer Scope Information in Customer Content found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 338

• Message text: No Customer Scope Information in Customer Content found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA338 - No Customer Scope Information in Customer Content found ?

  The SAP error message /SMB/TRANSP_INFRA338 No Customer Scope Information in Customer Content found typically occurs in the context of SAP's Solution Manager or when working with SAP's transport management system. This error indicates that the system is unable to find the necessary customer scope information for the content you are trying to transport or work with.
  Cause:
  
  Missing Customer Scope Information: The primary cause of this error is that the customer scope information is not defined or is missing in the transport request or the content being accessed.
  Incorrect Configuration: There may be an issue with the configuration of the transport landscape or the customer-specific settings.
  Transport Request Issues: The transport request may not have been properly created or may not include the necessary objects.
  Version Mismatch: There could be a version mismatch between the source and target systems, leading to missing information.
  
  Solution:
  
  
  Check Customer Scope Configuration:
  
  Ensure that the customer scope information is correctly defined in the system. This can typically be done in the customizing settings of the relevant application.
  Navigate to the relevant customizing transaction (e.g., SPRO) and check if the customer-specific settings are properly maintained.
  
  
  
  Review Transport Requests:
  
  Verify that the transport request includes all necessary objects and that it has been released correctly.
  Check the transport logs for any errors or warnings that might indicate issues with the transport request.
  
  
  
  Recreate Transport Request:
  
  If the transport request is found to be incomplete or incorrect, consider recreating it and ensuring that all necessary objects are included.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to the specific module or functionality you are working with to ensure that all prerequisites and configurations are met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this error.
  Transport Management System (TMS): Familiarize yourself with the TMS configuration and best practices to avoid similar issues in the future.
  SAP Community: Engage with the SAP Community forums where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.