How To Fix /SMB/TRANSP_INFRA339 - Saving Customer Scope Information

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 339

• Message text: Saving Customer Scope Information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA339 - Saving Customer Scope Information ?

  The SAP error message /SMB/TRANSP_INFRA339 typically occurs during the process of saving customer scope information in the context of SAP's Solution Manager or during transport-related activities. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the transport layer.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Configuration Errors: There may be issues with the configuration of the transport landscape or the customer scope settings.
  Transport Layer Problems: Issues with the transport layer or transport routes can lead to this error.
  System Lock: The system might be locked for maintenance or other reasons, preventing changes from being saved.
  Data Consistency Issues: There may be inconsistencies in the data being saved, such as missing mandatory fields.
  
  Solutions:
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to save customer scope information. You may need to consult with your SAP security team to verify and adjust roles and permissions.
  
  
  Review Configuration: Check the configuration settings related to the transport layer and customer scope. Ensure that all necessary settings are correctly configured.
  
  
  Transport Layer Verification: Verify that the transport layer is functioning correctly. You can check the transport routes and ensure that there are no issues with the transport directory.
  
  
  System Status: Check if the system is in a locked state or undergoing maintenance. If so, wait until the maintenance is complete.
  
  
  Data Validation: Review the data being saved for any inconsistencies or missing mandatory fields. Ensure that all required information is provided.
  
  
  Check Logs: Look into the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE01, SE09, and SE10 for transport management.
  Documentation: Review SAP documentation related to transport management and customer scope configuration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SMB/TRANSP_INFRA339 error message.