How To Fix /SMB/BB_INSTALLER397 - Solution &1 already exists for existing External Solution Builder key

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/BB_INSTALLER -

• Message number: 397

• Message text: Solution &1 already exists for existing External Solution Builder key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/BB_INSTALLER397 - Solution &1 already exists for existing External Solution Builder key ?

  The SAP error message /SMB/BB_INSTALLER397 Solution &1 already exists for existing External Solution Builder key typically indicates that there is an attempt to create or install a solution in the SAP system that already exists under the specified External Solution Builder key. This can occur during the installation or configuration of solutions in the SAP Business ByDesign or SAP S/4HANA environments.
  Cause:
  
  Duplicate Solution Key: The solution you are trying to install or configure already exists in the system with the same External Solution Builder key.
  Incomplete Uninstallation: If a previous installation of the solution was not completely uninstalled, remnants may still exist in the system.
  Configuration Issues: There may be issues with the configuration or setup of the solution that are causing the system to recognize it as already existing.
  
  Solution:
  
  
  Check Existing Solutions: 
  
  Go to the relevant transaction or application where you manage solutions (e.g., Solution Manager, SAP Fiori Launchpad).
  Look for the solution with the specified External Solution Builder key to confirm its existence.
  
  
  
  Uninstall or Remove Existing Solution:
  
  If the solution is indeed present and you want to reinstall it, you may need to uninstall the existing solution first.
  Follow the proper uninstallation procedures to ensure that all components are removed.
  
  
  
  Use a Different Key:
  
  If you are trying to install a different version or a similar solution, consider using a different External Solution Builder key to avoid conflicts.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific solution you are working with. There may be specific instructions or prerequisites that need to be followed.
  
  
  
  Check for System Notes:
  
  Sometimes, SAP releases notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes that might pertain to this error.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant details about your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to the specific error message or the solution you are working with. This can provide insights into known issues and fixes.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Logs: Check system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.