How To Fix /SMB/BB_INSTALLER396 - Different Solution Builder keys for containing templates available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/BB_INSTALLER -

• Message number: 396

• Message text: Different Solution Builder keys for containing templates available

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/BB_INSTALLER396 - Different Solution Builder keys for containing templates available ?

  The SAP error message /SMB/BB_INSTALLER396 indicates that there are different Solution Builder keys for the containing templates available. This typically occurs in the context of SAP Business ByDesign or SAP Business One, where templates and solution keys are used to manage configurations and installations.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Inconsistent Solution Keys: There are multiple solution keys associated with the same template, which can lead to confusion in the installation or configuration process.
  Version Mismatch: Different versions of the templates may have been installed or configured, leading to discrepancies in the solution keys.
  Configuration Issues: There may be issues in the configuration settings that are causing the system to recognize multiple solution keys.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Solution Keys:
  
  Review the solution keys associated with the templates in the system. Ensure that there is a consistent key being used across all relevant templates.
  
  
  
  Update Templates:
  
  If there are multiple versions of templates, consider updating them to ensure that they are all aligned with the same solution key.
  
  
  
  Reconfigure Templates:
  
  If necessary, reconfigure the templates to ensure that they are using the correct solution key. This may involve removing any conflicting templates or keys.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or release notes for any specific instructions related to the templates and solution keys you are using.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SMB/BB_INSTALLER396 error message.