How To Fix /SMB/ACTV015 - Enter mobile number with ISD code in own user data

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/ACTV -

• Message number: 015

• Message text: Enter mobile number with ISD code in own user data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/ACTV015 - Enter mobile number with ISD code in own user data ?

  The SAP error message /SMB/ACTV015 Enter mobile number with ISD code in own user data typically occurs in the context of SAP applications that require users to provide their mobile phone numbers, particularly in scenarios involving mobile services or notifications. This error indicates that the mobile number entered does not include the International Subscriber Dialing (ISD) code, which is necessary for proper identification and routing of mobile communications.
  Cause:
  
  Missing ISD Code: The user has not entered their mobile number with the appropriate ISD code. The ISD code is the country code that precedes the mobile number.
  Incorrect Format: The mobile number may be in an incorrect format, lacking the necessary digits or symbols.
  User Data Incomplete: The user profile may not be fully completed, leading to this error when trying to access mobile-related functionalities.
  
  Solution:
  
  
  Enter Mobile Number with ISD Code:
  
  Ensure that you enter your mobile number in the correct format, which typically includes the ISD code followed by the mobile number. For example, for a mobile number in India, it should look like [phone].
  The ISD code is usually prefixed with a + sign, followed by the country code and then the mobile number.
  
  
  
  Check User Profile:
  
  Navigate to your user profile settings in the SAP system.
  Look for the section where you can enter or update your mobile number.
  Make sure to include the ISD code and save the changes.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources specific to the application you are using for any additional formatting requirements or guidelines.
  
  
  
  Contact Support:
  
  If you continue to experience issues after entering the correct mobile number format, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  
  Related Information:
  
  ISD Code: The ISD code is a numeric code that represents a country or region. For example, the ISD code for the United States is +1, for the United Kingdom it is +44, and for India, it is +91.
  User Data Management: In SAP, user data management is crucial for ensuring that users can receive notifications, alerts, and other communications effectively.
  Mobile Services in SAP: Many SAP applications integrate mobile services for notifications, approvals, and other functionalities, making it essential for users to have accurate contact information.
  
  By ensuring that your mobile number is entered correctly with the ISD code, you should be able to resolve the error and continue using the SAP application without issues.