How To Fix SM801 - Standard communications service is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: SM - Address Definition/Administration

• Message number: 801

• Message text: Standard communications service is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SM801 - Standard communications service is missing ?

  The SAP error message "SM801 Standard communications service is missing" typically indicates that the SAP system is unable to find or access the standard communication services required for certain operations. This can occur due to various reasons, including configuration issues, missing components, or system inconsistencies.
  Causes:
  
  Missing or Inactive Services: The standard communication services (like RFC, HTTP, etc.) may not be properly configured or activated in the SAP system.
  Network Issues: There may be network connectivity problems that prevent the SAP system from accessing the required services.
  System Configuration: Incorrect configuration settings in the SAP system can lead to this error.
  Transport Issues: If the system has recently undergone a transport or upgrade, some components may not have been properly transported or activated.
  Authorization Issues: The user may not have the necessary authorizations to access the communication services.
  
  Solutions:
  
  
  Check Service Activation:
  
  Go to transaction SMICM (ICM Monitor) and check if the required services are active.
  Ensure that the HTTP, HTTPS, and other relevant services are properly configured and running.
  
  
  
  Review System Configuration:
  
  Check the configuration settings in transaction RZ10 (Profile Parameters) and RZ11 (Profile Parameter Maintenance) to ensure that the necessary parameters for communication services are set correctly.
  
  
  
  Network Configuration:
  
  Verify network settings and ensure that there are no firewall or proxy issues that could be blocking access to the communication services.
  
  
  
  Check for Missing Components:
  
  Ensure that all necessary components and add-ons are installed and properly configured in the SAP system.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the communication services. You can check this in transaction SU53 after attempting to perform the action that triggered the error.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the affected services or the entire SAP system can resolve temporary issues.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring communication services.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting critical business processes.
  
  By following these steps, you should be able to diagnose and resolve the "SM801 Standard communications service is missing" error in your SAP system.