How To Fix SLS_PAYSP014 - Document &1 is not relevant for payment service provider

SAP Error Message - Details

• Message type: E = Error

• Message class: SLS_PAYSP - Payment Service Provider Integration

• Message number: 014

• Message text: Document &1 is not relevant for payment service provider

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SLS_PAYSP014 - Document &1 is not relevant for payment service provider ?

  The SAP error message SLS_PAYSP014 indicates that a specific document (identified by &1) is not relevant for the payment service provider (PSP) in the context of payment processing. This error typically arises in scenarios involving electronic payments, where certain documents or transactions do not meet the criteria set by the payment service provider for processing.
  Causes:
  
  Document Type: The document may not be of a type that is supported by the payment service provider. For example, certain invoice types or payment requests may not be eligible for processing.
  Status of Document: The document may be in a status that does not allow it to be processed for payment. For instance, it could be marked as "blocked" or "not approved."
  Configuration Issues: There may be configuration settings in the SAP system or the payment service provider that are not aligned, leading to the document being deemed irrelevant.
  Missing Information: Required fields or information may be missing from the document, making it invalid for processing by the PSP.
  Payment Method: The payment method associated with the document may not be supported by the payment service provider.
  
  Solutions:
  
  Check Document Type: Verify that the document type is supported by the payment service provider. If not, consider changing the document type or using a different payment method.
  Review Document Status: Ensure that the document is in a valid status for payment processing. If it is blocked or not approved, take the necessary steps to resolve this.
  Configuration Review: Review the configuration settings in both SAP and the payment service provider to ensure they are correctly set up to handle the document type in question.
  Complete Required Fields: Check the document for any missing information or required fields that need to be filled out before it can be processed.
  Payment Method Validation: Ensure that the payment method used in the document is supported by the payment service provider. If not, switch to a valid payment method.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration and troubleshooting.
  Payment Service Provider Documentation: Review the documentation provided by the payment service provider for any specific requirements or limitations regarding document processing.
  Transaction Logs: Analyze transaction logs or error logs in SAP to gather more context about the error and identify any patterns or common issues.
  Consult SAP Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.