How To Fix SIPT378 - Document &1 not printed; withhold.tax &2 does not apply to customer &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 378

• Message text: Document &1 not printed; withhold.tax &2 does not apply to customer &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT378 - Document &1 not printed; withhold.tax &2 does not apply to customer &3 ?

  The SAP error message SIPT378 indicates that a document (identified by &1) could not be printed because the withholding tax type (identified by &2) does not apply to the specified customer (identified by &3). This error typically arises in the context of financial transactions where withholding tax is relevant, such as vendor payments or customer invoices.
  Cause:
  
  Incorrect Configuration: The withholding tax type may not be properly configured for the customer in question. This could be due to missing settings in the customer master data or the withholding tax configuration.
  Customer Master Data: The customer may not have the appropriate withholding tax type assigned in their master data.
  Document Type: The document type being processed may not be compatible with the withholding tax type specified.
  Tax Jurisdiction: The withholding tax type may not be applicable in the jurisdiction where the customer is located.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data).
  Verify that the withholding tax type is correctly assigned to the customer. If it is missing, you may need to add the appropriate withholding tax type.
  
  
  
  Review Withholding Tax Configuration:
  
  Check the configuration of withholding tax types in the SAP system (transaction code OBWW).
  Ensure that the withholding tax type is correctly defined and that it is applicable to the relevant customer groups.
  
  
  
  Document Type Settings:
  
  Ensure that the document type being used supports the withholding tax type. You may need to check the configuration for the document type in the financial settings.
  
  
  
  Tax Jurisdiction:
  
  Verify that the withholding tax type is applicable in the jurisdiction of the customer. If the customer is located in a different tax jurisdiction, you may need to adjust the settings accordingly.
  
  
  
  Testing:
  
  After making the necessary changes, try to reprocess the document to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on withholding tax configuration.
  Documentation: Review SAP documentation related to withholding tax setup and customer master data maintenance for further insights.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the SIPT378 error and implement the necessary changes to resolve it.