How To Fix SIPT380 - Cannot print FI document &1 &2 &3; data for customer &4 is unreadable

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 380

• Message text: Cannot print FI document &1 &2 &3; data for customer &4 is unreadable

What causes this issue?

The customer's data can no longer be accessed, for example, because the
data has been archived or you are not authorized to access the data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT380 - Cannot print FI document &1 &2 &3; data for customer &4 is unreadable ?

  The SAP error message SIPT380 indicates that there is an issue with printing a Financial Accounting (FI) document. The message specifies that the data for a particular customer is unreadable, which can be caused by various factors. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Corruption: The data related to the customer or the FI document may be corrupted or incomplete.
  Missing Authorizations: The user may not have the necessary authorizations to access the data required for printing.
  Configuration Issues: There may be issues with the configuration of the print layout or the output device settings.
  Document Status: The FI document may be in a status that does not allow it to be printed (e.g., it may be locked or not fully processed).
  Technical Issues: There could be underlying technical issues with the SAP system, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the data for the customer and the FI document. You can use transaction codes like SE16 or SE11 to check the relevant tables for any inconsistencies.
  Review Authorizations: Ensure that the user attempting to print has the necessary authorizations. You can check this using transaction SU53 or by consulting with your security team.
  Check Print Configuration: Review the print layout and output device settings. Ensure that the correct printer is configured and that the print layout is set up properly.
  Document Status: Check the status of the FI document to ensure it is in a printable state. You can do this using transaction FB03 to display the document.
  System Logs: Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation. They may need to check for database issues or perform system maintenance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), SE16 (Data Browser), and SU53 (Authorization Check).
  SAP Notes: Search for SAP Notes related to SIPT380 or similar printing issues in the SAP Support Portal. There may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to FI document printing and troubleshooting printing issues for additional guidance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SIPT380 error message.