How To Fix SIPT253 - Cannot print billing document &1; data for customer &2 is unreadable

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 253

• Message text: Cannot print billing document &1; data for customer &2 is unreadable

What causes this issue?

The customer's data can no longer be accessed, for example, because the
data has been archived or you are not authorized to access the data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT253 - Cannot print billing document &1; data for customer &2 is unreadable ?

  The SAP error message SIPT253, which states "Cannot print billing document &1; data for customer &2 is unreadable," typically indicates that there is an issue with the data associated with the customer or the billing document that is preventing it from being printed. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Data Corruption: The customer master data or billing document data may be corrupted or incomplete.
  Missing Data: Required fields in the customer master record or billing document may be missing or incorrectly filled.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data or billing document.
  Configuration Issues: There may be issues with the configuration of the output types or the print program associated with the billing document.
  Technical Issues: There could be underlying technical issues with the SAP system, such as problems with the database or the print server.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data) and verify that all required fields are filled out correctly.
  Ensure that the customer is active and not blocked for billing.
  
  
  
  Review Billing Document:
  
  Check the billing document (transaction code VF03) for any inconsistencies or missing information.
  Ensure that the billing document is in a status that allows printing.
  
  
  
  Output Configuration:
  
  Verify the output type configuration for billing documents (transaction code NACE).
  Ensure that the output type is correctly assigned and that the associated print program and form are correctly configured.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the customer data and print the billing document.
  
  
  
  Technical Checks:
  
  Check for any system logs or error messages in transaction SM21 or ST22 that might provide more information about the issue.
  If necessary, consult with your SAP Basis team to check for any database or print server issues.
  
  
  
  Reprocess the Document:
  
  If the document is stuck in a processing state, try to reprocess it or create a new billing document if possible.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. You can search for the error message number or keywords in the SAP Support Portal.
  Documentation: Review SAP documentation related to billing and output processing for additional insights.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SIPT253 error message in SAP.