How To Fix /SHCM/EMPLOYEE_ODATA021 - Given PersonExternalID &1 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_ODATA -

• Message number: 021

• Message text: Given PersonExternalID &1 does not exist.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_ODATA021 - Given PersonExternalID &1 does not exist. ?

  The SAP error message /SHCM/EMPLOYEE_ODATA021 with the description "Given PersonExternalID &1 does not exist" typically occurs in the context of SAP SuccessFactors or SAP HCM (Human Capital Management) when trying to access employee data using an external ID that the system cannot find.
  Cause:
  
  Invalid External ID: The PersonExternalID provided in the request does not match any existing records in the system. This could be due to a typo, incorrect ID, or the record may have been deleted or not yet created.
  Data Synchronization Issues: If the system is integrated with other systems (like SuccessFactors), there may be a delay or failure in data synchronization, leading to the external ID not being recognized.
  Authorization Issues: The user may not have the necessary permissions to access the employee data associated with the given external ID.
  Configuration Issues: There may be configuration issues in the OData service or the backend system that prevent the retrieval of the employee data.
  
  Solution:
  
  Verify the External ID: Check the PersonExternalID being used in the request. Ensure that it is correct and corresponds to an existing employee record in the system.
  Check Data Synchronization: If the system is integrated with other platforms, verify that the data synchronization processes are functioning correctly. Ensure that the employee data has been successfully transferred to the SAP system.
  Review Authorizations: Ensure that the user making the request has the necessary authorizations to access the employee data. Check the roles and permissions assigned to the user.
  Consult System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  OData Service Documentation: Review the documentation for the OData service being used to ensure that the request is being formed correctly.
  Integration Documentation: If applicable, consult the integration documentation for any third-party systems involved to ensure that data is being transferred correctly.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.