How To Fix /SHCM/EMPLOYEE_INT069 - No internal employment found for ext. employee &1 in SbS key mapping

SAP Error Message - Details

• Message type: E = Error

• Message class: /SHCM/EMPLOYEE_INT -

• Message number: 069

• Message text: No internal employment found for ext. employee &1 in SbS key mapping

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SHCM/EMPLOYEE_INT069 - No internal employment found for ext. employee &1 in SbS key mapping ?

  The SAP error message /SHCM/EMPLOYEE_INT069 No internal employment found for ext. employee &1 in SbS key mapping typically occurs in the context of the SAP SuccessFactors (SbS) integration with SAP HCM (Human Capital Management). This error indicates that the system is unable to find an internal employment record for the specified external employee ID in the key mapping table.
  Cause:
  
  Missing Internal Employment Record: The most common cause is that there is no corresponding internal employment record for the external employee ID in the system.
  Incorrect Key Mapping: The key mapping between the external employee ID and the internal employee ID may not be set up correctly or may be missing.
  Data Synchronization Issues: There may be issues with data synchronization between the external system (like SuccessFactors) and the SAP HCM system.
  Configuration Issues: There could be configuration issues in the integration settings that prevent the system from correctly mapping external employees to internal records.
  
  Solution:
  
  Check Internal Employment Records: Verify that the internal employment record exists for the external employee ID in the SAP HCM system. If it does not exist, you may need to create it.
  Review Key Mapping Configuration: Check the key mapping configuration in the system to ensure that the external employee ID is correctly mapped to the internal employee ID. This can usually be found in the relevant configuration settings for the integration.
  Data Synchronization: Ensure that the data synchronization process between the external system and SAP HCM is functioning correctly. You may need to run the synchronization job again or check for any errors in the synchronization logs.
  Consult Documentation: Refer to the SAP documentation for the specific integration scenario you are using to ensure that all necessary steps have been followed.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Integration Documentation: Review the integration documentation for SAP SuccessFactors and SAP HCM to understand the expected data flow and mapping requirements.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you check employee records and key mappings (e.g., PA20 for displaying employee data).
  Error Logs: Check the error logs in the SAP system for any additional details that may help diagnose the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and manage employee records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.