How To Fix SE036 - Line with blank quantity in item &1 &2 not supported in external system

SAP Error Message - Details

• Message type: E = Error

• Message class: SE - Dienstleistungen Stammdaten Leistungsposition

• Message number: 036

• Message text: Line with blank quantity in item &1 &2 not supported in external system

What causes this issue?

The <DS:GLOS.3526C11BAFAB52B9E10000009B38F974>service specifications</>
for item &V2& of purchase requisition &V1& contain a <DS:DE.FREEQTY>
line with an open quantity</>. However,
<DS:GLOS.C86595AD5705D311B1D20004AC56B168>service lines</> of this type
are not supported in the external system.

System Response

The system does not allow you to save or distribute the purchase
requisition to the external system.

How to fix this error?

Delete the service line from the service specifications or change the
line type.

Procedure for System Administrators

In the standard system, this message is issued as an error message. You
can change the <DS:GLOS.9760216AA08EBF45B01FB8CD4DA53452>message type</>
of the message in the <DS:SIMG.SIMG_CFMENUOLMEOMYB>
Implementation Guide</>, if you want to allow the document to be saved
or distributed despite the unsupported line type.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SE036 - Line with blank quantity in item &1 &2 not supported in external system ?

  The SAP error message SE036, which states "Line with blank quantity in item &1 &2 not supported in external system," typically occurs when there is an attempt to process a document (like a sales order, purchase order, or delivery) that contains a line item with a blank or zero quantity. This situation is not supported by the external system that is being integrated with SAP.
  Cause:
  
  Blank or Zero Quantity: The primary cause of this error is that one or more line items in the document have a quantity that is either blank or set to zero. External systems often require that all line items have a valid quantity for processing.
  Data Transfer Issues: If data is being transferred from SAP to an external system (like an EDI system or another ERP), the external system may not accept line items without a valid quantity.
  Configuration Issues: There may be configuration settings in the external system that do not allow for processing of items with blank or zero quantities.
  
  Solution:
  
  Check Document Items: Review the document (e.g., sales order, purchase order) in SAP and ensure that all line items have a valid quantity. If any line items have a blank or zero quantity, update them with the correct quantity.
  Data Validation: Implement data validation checks in your SAP system to prevent the creation of documents with blank or zero quantities. This can be done through user exits, BAdIs, or validation rules.
  Error Handling in Integration: If you are integrating with an external system, ensure that your integration logic handles cases where quantities are blank or zero. You may need to filter out such line items before sending data to the external system.
  Consult Documentation: Review the documentation for the external system to understand its requirements regarding line items and quantities. This can help in configuring the integration correctly.
  Testing: After making changes, conduct thorough testing to ensure that the error does not occur again and that the integration works as expected.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like VA03 (Display Sales Order) or ME23N (Display Purchase Order) to check the details of the document causing the error.
  Debugging: If the issue persists, consider debugging the integration process to identify where the blank quantity is being introduced.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Exits and BAdIs: Explore user exits or BAdIs that may allow you to implement custom logic to handle blank quantities.
  
  By addressing the root cause of the blank quantity and ensuring proper data handling, you can resolve the SE036 error and facilitate smooth integration with external systems.