How To Fix SE037 - Basic line in item &1 &2 is not supported in external system

SAP Error Message - Details

• Message type: E = Error

• Message class: SE - Dienstleistungen Stammdaten Leistungsposition

• Message number: 037

• Message text: Basic line in item &1 &2 is not supported in external system

What causes this issue?

The <DS:GLOS.3526C11BAFAB52B9E10000009B38F974>service specifications</>
for item &V2& of purchase order &V1& contain a <DS:DE.GROUND>basic line
</>. However, <DS:GLOS.C86595AD5705D311B1D20004AC56B168>service lines</>
of this type are not supported in the external system.

System Response

The system does not allow you to save the purchase order.

How to fix this error?

Delete the line from the service specifications or change the line type
to <DS:DE.NOALTER>"No Alternatives"</>.

Procedure for System Administrators

In the standard system, this message is issued as an error message. You
can change the <DS:GLOS.9760216AA08EBF45B01FB8CD4DA53452>message type</>
of the message in the <DS:SIMG.SIMG_CFMENUOLMEOMYB>
Implementation Guide</>, if you want to allow the document to be saved
despite the unsupported line type.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SE037 - Basic line in item &1 &2 is not supported in external system ?

  The SAP error message SE037, which states "Basic line in item &1 &2 is not supported in external system," typically occurs in the context of integration scenarios where SAP is trying to communicate with an external system (like a third-party application or service). This error indicates that there is a mismatch or unsupported configuration for a specific line item in a document (like a sales order, purchase order, etc.) that is being processed.
  Causes:
  
  Unsupported Item Type: The line item being processed may be of a type that the external system does not recognize or support.
  Configuration Issues: There may be configuration settings in either SAP or the external system that are not aligned, leading to incompatibility.
  Data Mapping Issues: The data being sent to the external system may not be correctly mapped or formatted, causing the external system to reject it.
  Version Mismatch: The version of the external system may not support certain features or data structures that are present in the SAP document.
  Missing Data: Required fields or data for the line item may be missing or incorrectly populated.
  
  Solutions:
  
  Check Item Type: Verify that the item type in question is supported by the external system. Consult the documentation for the external system to understand its limitations.
  Review Configuration: Ensure that the configuration settings in both SAP and the external system are correctly set up to handle the specific line item types.
  Data Mapping: Review the data mapping between SAP and the external system. Ensure that all required fields are being populated and that the data types match.
  Update External System: If possible, update the external system to a version that supports the required features or data structures.
  Error Logs: Check the error logs in both SAP and the external system for more detailed information about the error. This can provide insights into what specifically is causing the issue.
  Consult Documentation: Refer to the integration documentation for both SAP and the external system to ensure compliance with data formats and requirements.
  
  Related Information:
  
  Integration Scenarios: This error is often encountered in scenarios involving middleware (like SAP PI/PO, SAP CPI) or direct API calls.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on integration issues.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external system for further assistance.
  
  By following these steps, you should be able to identify the root cause of the SE037 error and implement a solution to resolve it.