How To Fix SD_FREE_GOODS_MSG022 - Customer number is required.

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_FREE_GOODS_MSG - Message class for Free Goods maintenance

• Message number: 022

• Message text: Customer number is required.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SD_FREE_GOODS_MSG022 - Customer number is required. ?

  The SAP error message SD_FREE_GOODS_MSG022 indicates that a customer number is required for processing free goods in the Sales and Distribution (SD) module. This error typically occurs when you are trying to create or process a sales order that involves free goods, but the system cannot find a valid customer number associated with the transaction.
  Cause:
  
  Missing Customer Number: The most common cause is that the customer number has not been entered in the sales order or is missing from the relevant master data.
  Incorrect Configuration: There may be issues with the configuration of the free goods functionality in the system.
  Data Inconsistencies: There could be inconsistencies in the customer master data or the sales order data.
  
  Solution:
  
  
  Check Customer Number:
  
  Ensure that a valid customer number is entered in the sales order. You can do this by navigating to the sales order screen and verifying the customer field.
  If you are using a customer-specific pricing procedure, ensure that the customer is correctly set up in the system.
  
  
  
  Review Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data) and verify that the customer is active and has the necessary data filled out.
  Check if the customer is assigned to the correct sales area and has the necessary sales data.
  
  
  
  Check Free Goods Configuration:
  
  Review the configuration settings for free goods in the SAP system. This can be done in the SPRO transaction under Sales and Distribution > Basic Functions > Free Goods.
  Ensure that the free goods settings are correctly defined and that they are applicable to the customer and material in question.
  
  
  
  Test with Different Customer:
  
  If possible, try processing the same order with a different customer number to see if the issue persists. This can help identify if the problem is specific to a particular customer.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to free goods processing to ensure that all necessary steps and configurations are followed.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  VA01 (Create Sales Order)
  VA02 (Change Sales Order)
  XD03 (Display Customer Master)
  VD03 (Display Customer Master - Sales Area)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access customer data and process sales orders.
  
  
  By following these steps, you should be able to resolve the error message SD_FREE_GOODS_MSG022 and successfully process your sales order involving free goods.