How To Fix /SCWM/RETURNS015 - Goods received without quality inspection; try to close the item again

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/RETURNS -

• Message number: 015

• Message text: Goods received without quality inspection; try to close the item again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/RETURNS015 - Goods received without quality inspection; try to close the item again ?

  The SAP error message /SCWM/RETURNS015 indicates that a goods receipt has been processed without a quality inspection, and the system is prompting you to try to close the item again. This error typically occurs in the context of warehouse management and returns processing in SAP Extended Warehouse Management (EWM).
  Cause:
  
  Goods Receipt Without Quality Inspection: The error arises when a goods receipt is posted for a return item that is supposed to undergo a quality inspection, but the inspection was either skipped or not configured properly.
  Configuration Issues: There may be settings in the system that dictate whether a quality inspection is required for certain materials or processes, and these settings may not align with the current transaction.
  Incomplete Process Flow: The process flow for handling returns may not have been followed correctly, leading to the system not recognizing that a quality inspection is needed.
  
  Solution:
  
  
  Check Quality Inspection Settings:
  
  Verify the material master settings for the item in question to ensure that quality inspection is required for goods receipts.
  Check the configuration in the Quality Management (QM) module to ensure that the inspection type is set up correctly.
  
  
  
  Perform Quality Inspection:
  
  If the goods receipt has already been posted, you may need to perform a quality inspection manually. This can involve creating a quality inspection lot for the received goods and processing it accordingly.
  
  
  
  Reopen the Item:
  
  If the item was closed prematurely, you may need to reopen it in the system and ensure that the quality inspection is completed before attempting to close it again.
  
  
  
  Review Process Flow:
  
  Ensure that the entire process flow for handling returns is being followed correctly. This includes checking that all necessary steps (such as quality inspection) are completed before closing the item.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling returns and quality inspections in your version of SAP EWM.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration and business processes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP EWM for managing returns and quality inspections, such as /SCWM/GR for goods receipt processing.
  Quality Management Integration: Understand how the Quality Management module integrates with Warehouse Management and how it affects the goods receipt process.
  User Exits and BAdIs: If custom logic is implemented in your SAP system, check for any user exits or BAdIs that might affect the goods receipt and quality inspection process.
  
  By following these steps, you should be able to resolve the error and ensure that the goods receipt process aligns with your quality inspection requirements.