How To Fix SCTS_CTO_CUST_SYNC004 - Customizing synchronization is not active when releasing transports

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTS_CTO_CUST_SYNC - Callup Customizing Synchronizer from CTO

• Message number: 004

• Message text: Customizing synchronization is not active when releasing transports

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTS_CTO_CUST_SYNC004 - Customizing synchronization is not active when releasing transports ?

  The SAP error message SCTS_CTO_CUST_SYNC004 indicates that the customizing synchronization is not active when you are trying to release transport requests. This typically occurs in the context of SAP Change and Transport System (CTS) when you are working with customizing objects.
  Cause:
  The error can be caused by several factors, including:
  
  
  Customizing Synchronization Not Activated: The customizing synchronization feature may not be activated in your system. This feature is necessary for synchronizing customizing settings across different systems (e.g., from development to quality assurance or production).
  
  
  Transport Layer Configuration: The transport layer may not be correctly configured to support customizing synchronization.
  
  
  Transport Request Type: The transport request you are trying to release may not be of a type that supports customizing synchronization.
  
  
  Missing Authorizations: The user may lack the necessary authorizations to perform the synchronization.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Activate Customizing Synchronization:
  
  Go to transaction SCC4 and check the settings for the client. Ensure that the customizing synchronization is activated for the relevant client.
  You may also need to check the settings in transaction SCC1 to ensure that the customizing synchronization is properly configured.
  
  
  
  Check Transport Layer:
  
  Verify the transport layer settings in transaction SE03. Ensure that the transport layer is correctly set up to allow for customizing synchronization.
  
  
  
  Review Transport Request Type:
  
  Ensure that the transport request you are trying to release is of a type that supports customizing synchronization (e.g., customizing requests).
  
  
  
  Check Authorizations:
  
  Ensure that the user releasing the transport has the necessary authorizations to perform the action. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error message. You can search for notes in the SAP Support Portal.
  
  
  
  System Configuration:
  
  If the issue persists, consider reviewing the overall system configuration related to the Change and Transport System. This may involve checking the transport domain configuration and ensuring that all systems in the landscape are correctly connected.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCC4: Client Administration
  SCC1: Client Copy
  SE03: Transport Organizer Tools
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on the Change and Transport System and customizing synchronization.
  
  
  SAP Community: You can also check the SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  By following these steps, you should be able to resolve the SCTS_CTO_CUST_SYNC004 error and successfully release your transport requests.