How To Fix SCTS_CTO_CUST_SYNC006 - Customizing synchronization cannot be called up from the update task

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTS_CTO_CUST_SYNC - Callup Customizing Synchronizer from CTO

• Message number: 006

• Message text: Customizing synchronization cannot be called up from the update task

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTS_CTO_CUST_SYNC006 - Customizing synchronization cannot be called up from the update task ?

  The SAP error message SCTS_CTO_CUST_SYNC006 indicates that the customizing synchronization process cannot be executed from the update task. This typically occurs in the context of SAP's Change and Transport System (CTS) when there are issues with the synchronization of customizing settings between different systems (e.g., development, quality assurance, production).
  Cause:
  
  Update Task Context: The error usually arises when an attempt is made to execute a customizing synchronization from an update task, which is not allowed. Customizing synchronization should be executed in a dialog task context.
  Transport Request Issues: There may be issues with the transport request itself, such as it being in a locked state or not being properly released.
  System Configuration: There could be configuration issues in the CTS settings or the transport landscape.
  Missing Authorizations: The user executing the synchronization may lack the necessary authorizations to perform the operation.
  
  Solution:
  
  Execute in Dialog Mode: Ensure that the customizing synchronization is executed in a dialog task rather than an update task. This can typically be done by running the synchronization process directly from the SAP GUI rather than through a background job or update task.
  Check Transport Request: Verify the status of the transport request. Make sure it is released and not locked. You can check this in transaction SE09 or SE10.
  Review System Configuration: Check the configuration of the Change and Transport System. Ensure that all systems in the landscape are correctly configured and connected.
  User Authorizations: Ensure that the user has the necessary authorizations to perform customizing synchronization. This may involve checking roles and permissions in transaction PFCG.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: 
  
  SE09 / SE10: Transport Organizer
  SCC1: Client Copy (to test synchronization)
  SCC4: Client Settings
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on customizing synchronization and the Change and Transport System.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.