How To Fix SCRM897 - SENDMAIL cancelled at request of user

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 897

• Message text: SENDMAIL cancelled at request of user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM897 - SENDMAIL cancelled at request of user ?

  The SAP error message SCRM897 with the description "SENDMAIL cancelled at request of user" typically indicates that the process of sending an email through the SAP system was interrupted or canceled by the user. This can happen for various reasons, and understanding the context is essential for troubleshooting.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually canceled the email sending process.
  Timeouts: If the email sending process takes too long, it may be canceled by the user or the system.
  Configuration Issues: There may be issues with the email configuration in SAP, such as incorrect SMTP settings or missing authorizations.
  Network Issues: Problems with the network connection can lead to interruptions in the email sending process.
  System Performance: If the SAP system is under heavy load, it may cause delays that lead users to cancel the operation.
  
  Solutions:
  
  Check User Actions: Confirm whether the user intentionally canceled the email process. If so, no further action may be needed.
  Review Email Configuration: Ensure that the SMTP settings in the SAP system are correctly configured. This includes checking the SMTP server address, port, and authentication settings.
  Monitor System Performance: Check the performance of the SAP system to ensure it is not overloaded. If necessary, optimize system resources or schedule email sending during off-peak hours.
  Network Stability: Verify the stability of the network connection between the SAP system and the email server. Address any connectivity issues that may exist.
  Increase Timeout Settings: If timeouts are a frequent issue, consider increasing the timeout settings for email sending processes in the SAP configuration.
  Check Logs: Review the SAP application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the cancellation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending functionality.
  Documentation: Refer to the SAP documentation for the specific version you are using to understand the email configuration and troubleshooting steps.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the SCRM897 error and implement a suitable solution.