How To Fix SCRM897 - SENDMAIL cancelled at request of user

SCRM897 - Overview

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 897

• Message text: SENDMAIL cancelled at request of user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM897 - SENDMAIL cancelled at request of user ?

  The SAP error message SCRM897 with the description "SENDMAIL cancelled at request of user" typically indicates that the process of sending an email through the SAP system was interrupted or canceled by the user. This can happen for various reasons, and understanding the context is essential for troubleshooting.
  Causes:
  
  User Intervention: The most straightforward cause is that the user manually canceled the email sending process.
  Timeouts: If the email sending process takes too long, it may be canceled by the user or the system.
  
  Configuration Issues: There may be issues with the email configuration in SAP, such as incorrect SMTP settings or missing authorizations.
  Network Issues: Problems with the network connection can lead to interruptions in the email sending process.
  System Performance: If the SAP system is under heavy load, it may cause delays that lead users to cancel the operation.
  
  Solutions:
  
  Check User Actions: Confirm whether the user intentionally canceled the email process. If so, no further